Technical Issues
- Why does my game crash while compiling shaders on a mobile device? (Android)
- Why can’t I transfer my game account to another server?
- What are the system requirements to play Genshin Impact?
- PC System Requirements for Editor and Miliastra Sandbox
- What controllers are officially supported?
- How do I purchase Primogems?
- What should I do if my purchase isn't activated?
- Why don’t I see the Genesis Crystals I purchased?
- What should I do if my Genesis Crystal purchase fails?
- Why can't I purchase the Battle Pass?
- Unable to Install or Update Game on Android
- Why is the login screen stuck in a reloading loop?
- What information should I provide when reporting launcher issues?
- How can I fix slow download speeds in the HoYoPlay launcher?
- What should I do if the HoYoPlay launcher cannot locate my installed game?
- What should I do if the HoYoPlay launcher crashes or shows an error?
- How do I fix common game errors and error codes?
- CAPTCHA Fails to Load or Verify
- Why can't I modify my personal information or use public chat?
- How can I resolve a temporary in-game error?
- How do I fix stuttering and frame rate drops during gameplay?
- What should I do if my Genshin Impact is crashing, lagging, or freezing?
- Why am I getting a connection error?
- How can I resolve a network error on Wi-Fi?
- Do I need an Xbox Game Pass subscription to play Genshin Impact?
- Why do I see a 'No content available' error after switching PlayStation accounts?
- Why can't I download the Required Resource Package on my PlayStation?
- How can I make purchases for my PlayStation account on other platforms?
- What should I do if I'm stuck in a quest?
- How can I fix a quest or challenge that is stuck in a domain?