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How do I fix common game errors and error codes?

Updated

Troubleshooting Steps

Error Code 9908: Failed to Download Resource Files / Network Error
This error indicates a problem downloading game files due to network issues or corrupted data.

  • Check your network by switching between Wi-Fi and mobile data, or restarting your router.
  • PC: In the launcher, click the button beside 'Start Game' → Repair Now. If unresolved, fully reinstall the game.
  • Android/iOS: fully reinstall the game.

 

Error Code 4214: Unable to Connect to Server
This error indicates a specific connection failure from your device.

  • For Wi-Fi: Restart your router. If that fails, consider a factory reset of the router and update the router's system to the latest.
  • For Mobile Data: Toggle airplane mode on and off, or restart your device.

 

Error Codes 1, 4, 1114: Game Launch Issues on PC
These errors suggest the client component is running abnormally.

  • Disable any antivirus software on your PC, or try to use your default tool from your Windows system to repair the system.
  • If the issue persists, fully reinstall your Windows system according to your device's hardware.

 

Error Code 9001: Download Failure on PC
This error occurs during the download process via the launcher.

If the issue persists,

  • For Epic Games Launcher: Press Windows + R, enter %appdata%\Cognosphere\HYP\standalone\1_3\hk4e_global\8fANlj5K7I, delete all files in that folder, and restart the launcher.

  • For Official Launcher: contact Customer Service 

     

Error Code (1,107,126): mhypbase.dll error

This indicates a required file is missing or has been quarantined by antivirus software.

  • Use the Repair Now option in the HoYoPlay launcher.
  • Check your antivirus quarantine for mhypbase.dll. If found, restore the file and add it to your antivirus whitelist.

  • If the problem continues, reinstall the HoYoPlay launcher.

     

Error Code 9041: Download Failure
This error indicates an interruption during the download process.

  • Disable any VPN, proxy, or network acceleration tools.
  • Run the launcher’s repair or file integrity verification function.
  • Restart the launcher and retry the download.

 

Error Code 6001: Network Connection Problem on PC
This error is related to your local network setup interfering with the game's connection.

  • Disable any active VPN or proxy.

  • Restart your router/modem or switch to a wired connection.

     

Error Code 10251-4001: Client Component Error on PC
This error suggests a problem with the game client's components.

  • Disable your antivirus software
  • Perform a clean installation of your graphics drivers.

  • Restart the game client and your computer.

     

Error Code 10151-4001: Network Issue on PC
This is a general network connectivity error.

  • Disable your antivirus software
  • Perform a clean installation of your graphics drivers.

  • Restart the game client and your computer.

     

 

Contact Us

If the issue persists after trying these steps, please contact Customer Support. Include the following information in your ticket:

  • The specific error code you are receiving.
  • A list of the troubleshooting steps you have already tried.
  • Relevant log files, such as DownloadError.log or Upload Log ⚙ Settings→About→ Client Log → Upload Log.
  • PC Log Path: Genshin Impact\GenshinImpact_Data\Persistent\DownloadError.log
  • Android Log Path: Android\data\com.miHoYo.GenshinImpact\files\DownloadError.log
  • For launch issues, also provide your DxDiag files if it's required.

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