Order processing can sometimes be delayed. We recommend checking your purchase history to confirm the payment was successful, no refund has been issued, and the purchase was not applied to a different account.
If your purchase still has not been activated, please try the following troubleshooting steps on the same device and platform account (e.g. Google Play, Apple ID) used for the transaction.
Troubleshooting Steps
- Log out of your game account, and then log back in.
- Start the purchase process again, but do not complete the payment. This may trigger the system to recognize your previous order.
Contact Us
If the issue persists after trying these steps, please contact our Customer Support. Please provide them with the relevant details for investigation, including your UID, server, order ID, payment method and relevant screenshots.