Stuttering and frame rate drops can be caused by several factors. Please try the following troubleshooting steps to resolve the issue.
Troubleshooting Steps
- Lower in-game graphics settings, such as Shadows, Texture Quality, and Resolution, through the game's options menu.
- Enable Vertical Synchronization (V-Sync) in the graphics settings to stabilize your frame rate and reduce screen tearing.
- Prevent overheating by ensuring your device has proper ventilation and clean fans. You can use monitoring software to check component temperatures during gameplay.
- Update your graphics drivers. Visit the official website for your graphics card (NVIDIA, AMD, or Intel) to install the latest version.
- Close unnecessary background applications, such as web browsers or streaming services, as they consume system resources.
Contact Us
If the issue persists after trying these steps, please contact our Customer Support with the following information:
- Your device's specifications (CPU, GPU, RAM).
- A screenshot of your in-game graphics settings.
- For PC users, a DxDiag report. To generate it, press the Windows key, type 'dxdiag', press Enter, and click Save All Information.