Some in-game progression issues may be related to specific game mechanics rather than a technical bug.
Troubleshooting Steps
Please try these steps in order to resolve the issue:
- Completely close the game, wait a moment, and then reconnect.
- Go to the in-game Settings > Resources to verify the integrity of your game resources.
- Visit HoYoLAB for detailed quest guides.
- Teleport away and head back to the quest location.
Contact Us
If the issue persists after trying all the steps above, please contact us with a screenshot or video of the problem so we can investigate further.