CAPTCHA verification failures or loading errors are often caused by network problems or corrupted game files.
Troubleshooting Steps
For All Platforms
- Disable any VPNs, proxies, or network accelerators, as these can disrupt the connection to the CAPTCHA service.
- Switch to a different network, such as from Wi-Fi to mobile data.
- Restart your router by unplugging it for about 30 seconds to refresh your connection.
For PC Players
- Completely close the game and its launcher.
- Navigate to the game's installation folder and delete all files inside the webCaches directory. The default path is `Genshin Impact\Genshin Impact game\GenshinImpact_Data\webCaches`.
- Restart the game and attempt the verification again.
Contacting Your Internet Service Provider
If the problem persists, contact your Internet Service Provider (ISP) to check for restrictions that might be blocking the CAPTCHA service.