What should I do if the HoYoPlay launcher crashes or shows an error?

If you are experiencing issues with the HoYoPlay launcher, please try these initial steps.

1. Restart your computer.
2. Close any background applications that may be using a lot of memory.
3. Open the HoYoPlay Launcher directly to check for updates.
4. Use the "Repair Now" function on HoYoPlay.
5. Re-install the launcher.

Contact Us

If the problem persists, please contact Customer Support with the following information for further investigation:

1. A screenshot or video recording of the error message or crash.
2. Your dxdiag.txt file. To generate it, press Win+R, type "dxdiag", click OK, and then select Save All Information.
3. The specific date and time the issue first occurred.
4. The name of your anti-virus or security software.
5. The client log file, which can be uploaded by clicking the Gear icon on the top right, going to the About tab and pressing Upload on the section for Upload Log.
6. The launcher's diagnostic information. Go to Settings, click the version number 10 times, and then click Copy information.
7. The name of your Internet Service Provider (ISP).
8. A screenshot of the results from the HoYoverse internet detector tool, available at https://detect.hoyoverse.com.