PlayStation games and their store content, such as DLCs, are region-locked. They are tied to the region of the PlayStation account used for the original purchase. This error appears when you try to access the in-game store with an account from a different region.
To resolve this, you must use the account from the same region as the game to access its store:
- Close the game.
- Log in to the PlayStation account you originally used to download the game.
- Relaunch the game to access the in-game store.