Troubleshooting Steps
If you are having trouble downloading the resource package, please try the following steps:
- Ensure your PlayStation console is connected to a stable and strong network. A weak or interrupted signal can cause the download to fail.
- Please search for and download "Genshin Impact: Required Resource Package" within the PlayStation Store.
Contact Us
If the issue persists with a reliable internet connection, the problem is likely related to the PlayStation Network's download service. Please contact PlayStation Support directly, as their team can best resolve platform-specific download errors.