If you are experiencing persistent launcher issues, such as low download speeds, please contact Customer Support with the following information:
- A clear description of the problem, including any error messages, screenshots, or video recordings.
- Your DxDiag file. To generate it, press the Windows Key + R, type "dxdiag," click OK, and then click Save All Information.
- The exact date and time the issue occurred.
- The name of your antivirus or security software.
- The client log file. To find it, open the launcher, go to Settings, and click About - View Client Log.
- The launcher version number, which is displayed in the Settings - About menu.
- The name of your Internet Service Provider (ISP).
- A screenshot of the results from the HoYoverse network detection tool: https://detect.hoyoverse.com/