Account Access
Problems logging into your account, such as forgotten passwords, account recovery requests, or login errors.
- How can I retrieve my account if I’ve lost access to it?
- How can I reset my password?
- How do I change my registered email address?
- What should I do if I receive an error message when logging in to my account?
- What should I do if I can't access the email address linked to my HoYoverse Account?
- What should I do if my email address is already registered?
- What if I don't receive the verification code in my email?
- Unable to Log In with X/Twitter Account
- What should I do if I forgot my login method and can’t access my account?
- I cannot login to my account, what should I do?
- What should I do if I cannot log in to my HoYoverse Account on a new device using Google/Apple account?