How do I change my registered email address?

Navigating to Account Security

1. Visit the HoYoverse Account Center and log in with your existing credentials.
2. Navigate to Account Security in your profile settings.

Starting the Email Change Process

1. Select Change Email under your account security options.
2. Follow the on-screen prompts to begin the email update process.

Verification and Confirmation

1. You may be prompted to verify your account with a code sent to your current email address.
2. After verification, enter your new email address and confirm it with the activation code sent to the new email.

Need More Help?

If none of the steps resolve the issue, please reach out to HoYoverse Support with your account details for personalized assistance. You can contact us through:

1. The in-game Help Center

2. The HoYoverse Help Center to submit tickets

3. Email:

   1. HoYoverse Pass: support_os@hoyoverse.com

   2. Honkai lmpact 3rd: honkai3rd_global@hoyoverse.com

   3. Genshin lmpact: genshin_cs@hoyoverse.com

   4. Tears of Themis: totcs_glb@hoyoverse.com

   5. Honkai: Star Rail: hsrcs_en@hoyoverse.com

   6. Zenless Zone Zero: zzzcs_en@hoyoverse.com

   7. HoYoLAB: hoyolab@hoyoverse.com