If you are not receiving your email verification code, please try the following troubleshooting steps.
Troubleshooting Steps
- Confirm you are checking the correct email inbox linked to your HoYoverse Account.
- Wait a few moments after clicking the Send Code button, as there may be a delay.
- Avoid requesting multiple codes in a short period.
- Check your spam or junk folder for the verification email.
- Add noreply@email.hoyoverse.com and @email.hoyoverse.com to your email's whitelist.
- Try entering an incorrect code once before requesting a new one.
Contact Us
If the issue persists, please submit a HoYoverse Account Issues Application Form to update your account security information.
Tips
To avoid future verification issues, we recommend using a reliable email service for your account.