Others
- Why can't I download or update the game?
- How can I report a typo, grammatical mistake, or translation error?
- How do I claim my Twitch event rewards and what should I do if I have issues?
- What are the guidelines for creating and selling fan-made content?
- Where can I find the in-game survey?
- How do I manage my Voice Packs?
- Experiencing High Latency or Connection Failures
- How do I fix audio issues like no sound or low volume?
- Why are the gacha drop rates so low?
- How to contact support for in-game problems
- How do I follow up on a closed ticket?
- How can I resolve game update or download failures
- What happens to my game data and in-game currency if I delete my HoYoverse account?
- What should I do if my game progress is reset after logging in