To resolve audio issues, please check the following settings on your device:
- Ensure the device volume is turned up.
- Confirm your device is not set to silent mode.
- Verify that the physical mute switch is turned off.
- Check if any system-level silent or mute modes are activated.
Contact Us
If the problem persists, please provide our Customer Support with your device specifications and a video recording demonstrating the issue for further investigation.