In-Game
- Launch the game and log in to your account.
- Open the menu and click the Feedback or Settings gear icon.
- Click on Feedback, then select Self-Service.
- Provide a detailed description of the issue, attaching any relevant screenshots, videos, or files.
- Submit your ticket and wait for a response from our Customer Support.
Help Center
- Visit the Help Center and log in with your HoYoverse account.
- Click on Issue Feedback under the Self-Service section.
- Fill in the Issue Description with details about your issue and attach any relevant files.
- Submit the ticket and wait for our response.
- HoYoverse Pass: support_os@hoyoverse.com
- Honkai lmpact 3rd: honkai3rd_global@hoyoverse.com
- Genshin lmpact: genshin_cs@hoyoverse.com
- Tears of Themis: totcs_glb@hoyoverse.com
- Honkai: Star Rail: hsrcs_en@hoyoverse.com
- Zenless Zone Zero: zzzcs_en@hoyoverse.com
- HoYoLAB: hoyolab@hoyoverse.com
Tips
- Provide clear, concise descriptions of your problem.
- Include screenshots, device information, and steps to reproduce the issue if possible.
- Keep your HoYoverse account details confidential when submitting through official channels.