Troubleshooting Steps
- Twitch Drop rewards are time-limited and cannot be claimed after an event has ended.
- Go to the event website and click the Link and activate Twitch Drops or Follow this Twitch Channel button to ensure your HoYoverse and Twitch accounts are correctly linked.
- Check your in-game mail for the rewards. Please allow up to 24 hours for delivery after claiming them on Twitch.
Contact Us
If the issue persists after 24 hours, please contact Customer Support with the following screenshots:
- The event page showing your progress.
- A screenshot of your Twitch account under Settings > Connections > Other Connections.