Overview
Error codes 8002 or 2002 during file extraction typically indicate that the downloaded game files are damaged or incomplete.
Troubleshooting Steps
Please try the following steps to resolve the issue:
- Check if your antivirus software has modified or deleted any game files. You may need to add the game's installation folder to your antivirus's exception list.
- Delete the corrupted files and download them again.
- Install the game to a different disk location or drive to check for permission or space issues.
- Ensure you are on a stable network. If possible, try switching between Wi-Fi and mobile data connections.
Contact Us
If the issue persists, please contact our Customer Support with the following information:
- Server and UID (if available)
- Platform (e.g., Windows, macOS)
- Device specifications (CPU, GPU, RAM, OS version)
- Internet Service Provider (ISP)
- Location (Country, Region, City, or IP address)
- A screenshot of the autopatch test result from the Network Diagnostic Tool
- A video recording of the issue. You can upload this to a service like Google Drive or YouTube and set the access to Public.