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What should I do if the game decompression is stuck?

Updated

If the game decompression process gets stuck during a download, update, or pre-download, please wait for 20 minutes to see if it completes. If the issue persists, try one of the following methods.

Troubleshooting Steps

Situation 1: Use the Resource Check Tool

  1. Download and extract the tool from this link: https://hoyo.link/fkXhl2pi0
  2. Completely exit the game launcher.
  3. Double-click to run the "rpgcn_launcher_res_check.exe" file from the extracted folder.
  4. Relaunch the game launcher and click to start the game or retry the update.

Situation 2: Manually Download and Install the Game Package

Important: The PC game package is large. We recommend using a stable network connection for the download.

  1. Download the full game package for your client:
    • Official Client: https://autopatchos.starrails.com/client/client/20250116223040_AaoONXoeynDpixoO/StarRail_3.0.0_os.7z
    • Epic Client: https://autopatchos.starrails.com/client/client/20250116222353_8F7qLy0G97T1junt/StarRail_3.0.0_epic.7z
  2. Once the download is complete, extract the game package.
  3. Locate the game files in the HoYoPlay Launcher:
    • Pause the game download in the launcher.
    • Click the button next to Paused and select Game Settings.
    • Under basic information, select Relocate Game.
    • Choose the folder containing the extracted "StarRail.exe" file.
    • After relocating, you can start the game normally.

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