Troubleshooting Steps
- Try switching between your Wi-Fi and mobile data connection. This step often resolves the issue.
- If the problem continues, please contact Customer Support with the following information:
- The language setting of your Warp page.
- A screenshot from the link below after adjusting it for your language.
Link: https://webstatic.mihoyo.com/admin/mi18n/hkrpg_cn/m12211711281351/m12211711281351-[language_code].json
Important: Please replace [language_code] in the URL with the code for your game language from the list below.
Language Codes:
English: en-us
French: fr-fr
German: de-de
Spanish: es-es
Portuguese: pt-pt
Russian: ru-ru
Japanese: ja-jp
Korean: ko-kr
Thai: th-th
Vietnamese: vi-vn
Indonesian: id-id
Traditional Chinese: zh-tw
Simplified Chinese: zh-cn
Turkish: tr-tr