Experiencing disconnections or lag can be frustrating. Please follow these Troubleshooting Steps to help stabilize your connection.
Troubleshooting Steps
- Ensure your network connection is stable. Try switching to a stronger Wi-Fi signal or a different mobile data network, or using a cabled internet connection.
- Refresh your connection by restarting network devices like your router. On a mobile device, you can also toggle airplane mode on and off.
- Reduce network congestion by disconnecting any unused devices that are sharing your network.
- If possible, switch to a different network to determine if the issue is specific to your primary one.
Contact Us
If the issue persists, please contact our Customer Support. To help us investigate efficiently, please provide the following information:
- Your region and game server
- Your network provider's name
- A description of when the disconnections occur
- A screenshot or video of the issue, if available