How do I link my mobile number to my account?

You can link or unlink for your HoYoverse Account through the HoYoverse Account Center or from within any HoYoverse game.

Troubleshooting

To link or change your mobile number, please try one of the following options:

• Log in to the HoYoverse Account Center, go to Personal Information, and click Link next to Mobile. You can also change your linked number from this page.
• Log in to any HoYoverse game, go to Settings > Account, and open the User Center to perform the same action.

Need More Help?

If none of the steps resolve the issue, please reach out to HoYoverse Support with your account details for personalized assistance. You can contact us through:

1. The in-game Help Center

2. The HoYoverse Help Center to submit tickets

3. Email:

   1. HoYoverse Pass: support_os@hoyoverse.com

   2. Honkai lmpact 3rd: honkai3rd_global@hoyoverse.com

   3. Genshin lmpact: genshin_cs@hoyoverse.com

   4. Tears of Themis: totcs_glb@hoyoverse.com

   5. Honkai: Star Rail: hsrcs_en@hoyoverse.com

   6. Zenless Zone Zero: zzzcs_en@hoyoverse.com

   7. HoYoLAB: hoyolab@hoyoverse.com