Special Issues
- Can I recover expired in-game mail?
- What should I do if my in-game currency balance is negative after a refund?
- Why can't I activate the Stellar Reunion event?
- What happens to my Blessing of the Welkin Moon Primogems if I don't log in?
- How can I gift the Blessing of the Welkin Moon to a friend?
- How does the Wish guarantee system work?
- What rewards do I get for obtaining a duplicate character near or at C6?
- Why didn't I receive Masterless Stardust from my Wish?
- What are the two currencies in Genshin Impact?
- How does the First Purchase Bonus work?
- Where can I purchase the Battle Pass?
- Why did I receive Genesis Crystals after purchasing the Battle Pass?
- Can I use in-game music for my fan-made content?
- Reporting a Player for Cheating
- Why is my weapon missing?
- How can I find my missing artifact?
- How can I get the character Aloy?
- How do I get materials for talent upgrades?
- How do I redeem a gift code?
- How do I request my personal data?
- Will the friend limit be increased or new search functions added?