When a transaction is refunded, the corresponding amount of in-game currency is automatically deducted from your account. This adjustment may result in a negative balance.
Troubleshooting Steps
To resolve the negative balance and review the deduction, please follow these steps:
- Locate the in-game mail titled Notice of Refund Behavior and Balance Settlement or Notice of Refund Behavior and Primogem Deduction for a detailed explanation.
- You may view the in-game mail to review the specific refund details.
- Restore your negative balance level to above or equal to 0 within the specified timeframe to ensure uninterrupted gameplay.
Contact Us
For inquiries about the refund transaction itself, please contact your payment provider or the platform's customer service.
For further assistance with your game account, please contact our Customer Support.