What should I do if my character is stuck or falls through the map?

If your character is stuck or has fallen through the game map, please try the following Troubleshooting Steps:

1. Teleport to a different location.
2. Restart your device and the game client.
3. Log out of the game and then log back in.
4. Verify the integrity of your game files.

If the issue persists, please contact Customer Support with a video recording of the problem for further assistance.