Troubleshooting Steps
- Check your in-game mailbox for new messages or gift attachments.
- Verify that you have fully completed the relevant event or mission objectives and claimed the rewards.
- Restart Honkai: Star Rail to refresh your account status and mailbox.
- Check your Currency Record on PC/Mobile via the Smartphone menu > Bug Report > Account History.
Information to Provide
Before contacting us, please gather the following information:
- Your Honkai: Star Rail UID and server region.
- A detailed description of the missing reward and the associated event/quest.
- Relevant screenshots (e.g., event completion, in-game mailbox, error messages).
Contact Us
If the issue persists, please contact us with the information you gathered.
- Launch Honkai: Star Rail and tap the Bug Report in the Smartphone menu.
- Select Issue Submission under Self-Service.
- Fill out the issue description with detailed information and attach any supporting screenshots or videos.
- Submit your ticket. Our support team will review it and provide an update as soon as possible.