Skip to main content
HoYoverse Help Center Help Center home page
  1. HoYoverse Help Center
  2. Zenless Zone Zero
  3. Special Issues

Special Issues

  • How do I redeem a gift or redemption code?
  • Why is my badge's 'Obtain Via' information incorrect or resetting?
  • How do I change my nickname?
  • Why am I getting an error message that my redemption code is invalid or has already been used?

Contact Us

Email

HoYoverse Pass
support_os@hoyoverse.com
Genshin Impact
genshin_cs@hoyoverse.com
Honkai: Star Rail
hsrcs_en@hoyoverse.com
Zenless Zone Zero
zzzcs_en@hoyoverse.com
Honkai Impact 3rd
honkai3rd_global@hoyoverse.com
Tears of Themis
totcs_glb@hoyoverse.com
HoYoLAB
hoyolab@hoyoverse.com

WhatsApp

General Support
Genshin Impact
Honkai: Star Rail
Zenless Zone Zero

Facebook

Tears of Themis