If you receive an error that your redemption code is invalid or has been used, please check the following:
- Ensure the code matches your server region (Asia, Europe, Americas, or TW, HK, MO).
- Verify the code has not expired, as most are time-sensitive.
- Re-enter the code carefully, paying attention to case sensitivity and common character mix-ups (e.g., 0 vs. O).
- Confirm the code has not already been redeemed on your account, as each code can only be used once.
Tips
For your security, redeem codes from official channels only, such as HoYoLAB, YouTube, and Twitch. Codes from unofficial sources may be invalid.
Please note that using any third-party software to redeem codes violates our Terms of Service and may result in penalties to your account.
Contact Us
If the issue persists with a valid code, please Contact Us with the specific redemption code and a screenshot or video of the error. If you believe a redemption was successful but you did not receive the items, Contact Us to check the redemption records.