Why is my badge's 'Obtain Via' information incorrect or resetting? October 06, 2025 09:10 Updated Please restart the game.If the problem continues after restarting, please contact customer service for further assistance. Related articles Why am I getting an error message that my redemption code is invalid or has already been used? How can I report a typo, grammatical mistake, or translation error? How to contact support for in-game problems What should I do if my game glitches or shows a purple screen? How do I change my registered email address?