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  1. HoYoverse Help Center
  2. Honkai Impact 3rd
  3. Gameplay Issues

Gameplay Issues

  • How can I check the requirements and rewards for in-game activities?
  • Why did I lose my rewards after deleting an email before claiming them?
  • What are the Memorial Arena's opening and closing times?
  • How do I access the Starter Special Supply?
  • Why can't I salvage my weapon or stigmata?
  • How do I check the Login Emblem?
  • How do I find out how to get a specific item?
  • How do I increase my Dorm's Comfort level?
  • How can I find missing chests, challenges, or puzzles on a map?

Contact Us

Email

HoYoverse Pass
support_os@hoyoverse.com
Genshin Impact
genshin_cs@hoyoverse.com
Honkai: Star Rail
hsrcs_en@hoyoverse.com
Zenless Zone Zero
zzzcs_en@hoyoverse.com
Honkai Impact 3rd
honkai3rd_global@hoyoverse.com
Tears of Themis
totcs_glb@hoyoverse.com
HoYoLAB
hoyolab@hoyoverse.com

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