Why does my game crash or fail to update when I launch it through the launcher?

Troubleshooting Steps

Please try the following steps first:

• Restart your computer.
• Close any programs using a large amount of memory.
• Open the HoYoPlay Launcher directly to update the game.

Contact Us

If the issue persists, please provide us with the following information for further investigation:

1. Screenshots or videos of the issue.
2. Your dxdiag.txt file. To obtain it, press Win+R, enter "dxdiag", click OK, and then click Save All Information to export the file.
3. The date and time the issue occurred.
4. Your anti-virus software information.
5. The client log, which can be uploaded under Settings About.
6. Your Launcher info. To get this, click the launcher version number 10 times to open the info window, and then click Copy information.

7. A screenshot from the Internet detector for your region:

   JP: http://detect.honkaiimpact3.com/detect/diagnostic-jp.html 
   KR: http://detect.honkaiimpact3.com/detect/diagnostic-kr.html 
   SEA: http://detect.honkaiimpact3.com/detect/diagnostic-os.html 
   TW: http://detect.honkaiimpact3.com/detect/diagnostic-cht.html 
   GLB: http://detect.honkaiimpact3.com/detect/diagnostic-en.html