If you are unable to heal your characters at a Statue of The Seven, please review the troubleshooting steps below to resolve the issue.
Troubleshooting Steps
- Confirm you are in Single Player Mode, as the healing function is disabled during Co-Op sessions if the Auto-Recover option is not enabled. You can exit Co-Op using the antenna icon next to your mini-map.
- Interact with the Statue and open its menu. Ensure its healing reserves are not depleted and the healing percentage is set correctly.
- Restart the game and your device. You can also try exiting to the login screen and waiting 10-15 minutes before logging back in.
- Verify your game files using the file verification tool. Access this by selecting the wrench icon on the game's login screen.
Additionally, please consider the following specific scenarios:
Situation 1: Dragonspine
You must first melt the ice surrounding the Statue to activate it.
Situation 2: Certain Characters Not Healing
Double-check the individual healing settings for each character within the Statue's menu.
Contact Us
If the problem persists after trying all these steps, please provide our team with a video recording of the issue. You can upload the video to a service like YouTube or Google Drive and share the link with us for further investigation.