If you are having issues with the Scarlet Quartz, please try these initial steps:
- Log out from the Paimon menu, then close and restart the game.
- Perform a File Verification from the login screen.
- Try searching the area again.
Tips
The availability of a specific Scarlet Quartz can depend on where it was last used, so we advise double-checking the usage location. For more specific guidance, you can check guides and tips from other Travelers on the official Genshin Impact Community or HoYoLAB Community.
The power of Scarlet Quartzes will dissipate when warping to or near a Teleport Waypoint or Statue of The Seven.
Contact Us
If the issue persists after trying these steps, or if you encounter other issues like Scarlet Quartz appearing in large quantities, please contact us with the following details for further investigation:
- The name of the quest or event
- A detailed description of the situation
- A screenshot of your active quest list
- Screenshots or videos that show the issue