Troubleshooting Steps
- Log out from the Paimon menu, then close and restart the game.
- Reverifying your files from the login screen via the wrench icon at the login screen, as this may resolve the issue.
Tips
- Three Scarlet Quartz are located around the mountaintop. If you cannot find one, please re-explore the surrounding area to look for another.
- The availability of a specific Scarlet Quartz can depend on where it was used, so please double-check the usage location.
- We recommend checking guides and tips from other Travelers on the official Genshin Impact Community or HoYoLAB Community.
Contact Us
If the issue persists, or if you encounter other problems like too many Scarlet Quartz appearing, please contact us with the following details:
- The date and time the issue occurred
- The name of the quest or event
- A detailed description of what happened
- A screenshot of your active quest list
- Any relevant screenshots or videos that show the problem