Troubleshooting Steps
Please try the following steps to resolve this issue:
- If the problem persists, restart the game client and re-log in through the Paimon Menu.
- Verify your game file integrity using the Wrench icon on the login page.
- Ensure you have a stable network connection before attempting the quest again.
Contact Us
If the issue is not resolved, please contact Customer Support with the following details:
- A video recording of the problem (showing you teleporting, and the error occurring on retry).
- A clear description of the problem.
- Your exact device model.
- The time and date the issue occurred.
If you cannot upload the video via the in-game ticket system, please email it to genshin_cs@hoyoverse.com.