Troubleshooting Steps
If you are having trouble finding the Lost Grimoires, please try the following steps:
- Double-check all possible Grimoire locations, using your Elemental Sight to help with the search.
- If a puzzle seems stuck, please log out and restart the game.
- For additional guidance, check for Tips from other players on the official Genshin Impact Community or HoYoLAB Community.
Contact Us
If the issue persists after trying the steps above, please provide us with the following information for our investigation:
- A video recording that clearly shows all locations you have already checked.
- If you are following a guide, include a link to it and the specific point where you are stuck.
- If you cannot upload the video directly, you can provide a Google Drive link with sharing permissions enabled.