Troubleshooting Steps
If you are having trouble finding the remaining Key Sigils, please try the following steps:
- Use the HoYoLAB Teyvat Interactive Map (https://www.hoyolab.com/article/326842) and other player guides to ensure you have not missed any locations.
- Revisit all Key Sigil locations. Remember to switch between Whitenight and Evernight, as this can reveal hidden areas.
- Mark found locations on your in-game map to track your progress. Ensure you are checking the correct library version for the Key Sigil, which is accessible via the portal.
- If a puzzle appears to be malfunctioning, please try these technical solutions:
- Exit the game completely from the Paimon Menu. After the game reloads, verify your game file integrity through the Settings menu.
- Log out of your account for at least 10 minutes, then log back in.
Contact Us
If the issue persists after trying these steps, please provide us with the following information for further investigation:
- A detailed video of your search showing the locations you have already checked.
- The specific type of Key Sigil you are missing (e.g., Type I, Type V).
- Screenshots of the locations you have searched.