Skip to main content
HoYoverse Help Center Help Center home page
  1. HoYoverse Help Center
  2. Account Issues
  3. Account Security

Account Security

Account Security covers topics on safeguarding your HoYoverse account, including password resets, account recovery, suspicious activity, and essential steps to protect your personal information.

  • My account has been hacked or lost, what should I do?
  • How to enable two-factor authentication (2FA)
  • How can I strengthen the security of my account?

Contact Us

Email

HoYoverse Pass
support_os@hoyoverse.com
Genshin Impact
genshin_cs@hoyoverse.com
Honkai: Star Rail
hsrcs_en@hoyoverse.com
Zenless Zone Zero
zzzcs_en@hoyoverse.com
Honkai Impact 3rd
honkai3rd_global@hoyoverse.com
Tears of Themis
totcs_glb@hoyoverse.com
HoYoLAB
hoyolab@hoyoverse.com

WhatsApp

General Support
Genshin Impact
Honkai: Star Rail
Zenless Zone Zero

Facebook

Tears of Themis