If you are experiencing display issues in the Natlan region, please follow the troubleshooting steps below to resolve the problem.
Troubleshooting Steps
- Log out of the game via the Paimon Menu and then log back in.
- If you use a game accelerator app, find Genshin Impact and set its GPU settings to High-Quality Mode or an equivalent option, then restart the game.
- Verify the integrity of your game files by selecting the wrench icon on the login screen to perform a repair.
- Try lowering your in-game graphics settings, such as environment details and resolution, to reduce device strain.
Please also check the in-game announcements to see if this is a known bug that is currently being addressed.
Contact Us
If none of these steps resolve the issue, please contact Customer Support. Please provide your device specifications (e.g., RAM, GPU, CPU) and a video or screenshot showing the problem for further assistance.