Troubleshooting Steps
- Ensure your in-game graphics settings are appropriate for your device.
- Verify your game files or clear the application's cache.
- Check our official website for a list of recommended and supported devices.
Contact Us
If the issue persists, please contact Customer Support with the following information:
- The date and time the issue occurred.
- A detailed description of the circumstances.
- Your device model and operating system (OS) version.
- For PC users: Please also include your OS, CPU, RAM, video card, DirectX version, and available storage space.
- A video or screenshot illustrating the issue.