Overview
When a transaction is refunded, an equivalent amount of in-game currency is deducted from your account. This deduction may cause your Primogem balance to become negative.
What to Do
- Find the in-game mail titled 'Notice of Refund Behavior and Primogem Deduction' for specific details. This message contains a link to review the refund.
- To ensure a smooth gaming experience, restore your negative balance to a positive value within the timeframe specified in the notice.
- For questions about the refunded purchase, review your transaction history with your payment provider or contact their Customer Support for more information.