Overview
In accordance with our Terms of Service, all purchases of digital goods or services are final and not eligible for a refund once they have been delivered or credited to your account.
Terms of Service
You may refer to the Terms of Service for our games via the following links:
- Genshin Impact: https://genshin.hoyoverse.com/en/company/terms
- Honkai: Star Rail: https://hsr.hoyoverse.com/en-us/company/terms
- Zenless Zone Zero: https://zenless.hoyoverse.com/en-us/company/terms
Contact Us
If you believe there are special circumstances that warrant an exception, please contact our Customer Support with detailed information for further assistance.