Troubleshooting Steps
- Restart the game.
- Use the repair function by selecting the wrench icon on the login screen to verify in-game assets.
- Adjust the in-game time a day ahead and search for the character again.
- Ensure all prerequisite commissions are completed.
- If you are in a specific area like a Hollow, exit and re-enter to restart the challenge.
- Use the Unstuck function, found under Settings > Other.
Contact Us
If the issue persists after trying all the steps, please contact Customer Support. Provide your detailed commission list and any relevant screenshots or videos to assist with the investigation.