If you encounter launcher decompression failures with error codes such as 6011-x-x, 2002-x-x, or 8002-x-x, please first refer to the solutions in our official FAQs:
Troubleshooting Steps
If the solutions in the FAQs do not resolve the problem, try the following additional steps:
- Restart your computer.
- Change the installation path to a different disk drive.
- Switch to a different network, such as another Wi-Fi network or a mobile hotspot.
After each step, please try running the launcher again.
If the issue still persists, please contact our Customer Service.