Troubleshooting Steps
- Restart the game.
- Use the Unstuck feature in the in-game menu under the More option.
- Teleport to a different map location and then return.
- Toggle the Graphics Quality setting between Low and High.
- From the login screen, use the Update or Repair function to verify game files.
- Clear your device's cache and close background applications.
- Log into your account on a different device to progress past the problematic section.
Contact Us
If the issue persists, please contact our Customer Support with the following details to assist our investigation:
- In-game UID
- Device specifications
- The specific in-game location where the issue occurs
- A video recording of the bug, if possible