If you are experiencing performance issues such as crashing, lagging, or overheating, please try the following troubleshooting steps.
- Fully close and restart the game.
- Clear your device's cache.
- Use the in-game repair tool: Go to Support on the login screen and select Manual Repair + Clear Resources.
- Lower the in-game Graphics Settings to Smooth and enable Low-Temp mode.
- Ensure your device has sufficient free storage space.
- Avoid playing while your device is charging to prevent overheating.
- Close all other background applications.
Update your device's operating system to the latest version.
Game performance depends heavily on your device's hardware. Please ensure your device meets the recommended specifications for the best experience.
▌Android Devices:
1. Minimum Requirements
Requires a 64-bit ARM v8a architecture device
4GB and above RAM
Android 6.0 and higher
2. Recommended Requirements
6GB and above RAM
Android 6.0 and higher
▌iOS Devices:
1. Minimum Requirements
iPhone 6s/iPad mini 4 and above
A8 and higher System on Chip
2GB and above RAM
iOS 11.0 and higher
2. Recommended Requirements
iPhone 8 Plus/iPad mini 5 and above
A11 and higher System on Chip
3GB and above RAM
iOS 12.0 and higher
If the device's configurations are on the lower side, even if the installation is successful, issues such as lagging, crashing, black screen, purple screen, glitched screen, etc., may occur during the game.