Overview
If you are having difficulty with 'The Secret of Al-Ahmar' quest, you may try the following troubleshooting steps to resolve the issue.
Troubleshooting Steps
First, review a video walkthrough of the quest to ensure you have not missed any critical steps.
Examples of situations that might happen in the quest:
Situation 1: Missing Primal Ember/Cells
If a Primal Ember or Cell is missing for the 'Proceed deeper within the ruins' objective, retrace the Primal Ember or Cell’s entire path to locate it. You may have activated a monument but not guided the Primal Ember or Cell to its final destination.
Situation 2: Locked Door or Inaccessible Passage
If you encounter a locked door or an inaccessible passage, consult player guides to find the correct path and complete your current objective.
Contact Us
If the issue persists, please contact us with a detailed problem description. A screenshot or video of the issue and a link to any guide you followed will help our investigation.