Troubleshooting Steps
Please perform these steps on the same device and platform account (e.g., Google Play, Apple ID) used for the purchase.
- Log out of your game account, and then log back in.
- Start the purchase process again for the same item, but do not complete the payment. This action may help trigger the system to recognize and process your original order.
Additional Checks
Please be aware that order processing can sometimes be delayed.
We also recommend you check your purchase history to confirm the following:
- The payment was successfully completed.
- A refund has not already been issued for this order.
- The purchase was not accidentally applied to a different game account.
Contact Us
If the issue still persists after trying these steps, please provide our Customer Support with the relevant details (such as your UID, server, order ID, and payment method) for further investigation.