Troubleshooting Steps
Please try the following steps to resolve the issue.
- Verify you are at the correct location and have not missed any objectives by checking official HoYoLAB Creator guides, the Teyvat Interactive Map, or video walkthroughs.
- This quest involves exploration and puzzles, so carefully inspect all interactive elements and use Elemental Sight to locate key items.
- If mechanisms are not working, try restarting the game client and logging in again.
- Verify your game file integrity by clicking the Wrench icon on the login page or by navigating to Settings Resources in-game.
Contact Us
If you are still stuck after trying these steps, please provide us with the following information for further assistance:
- A video recording showing the issue (including the quest name, description, your location, and steps taken).
- Your device information.
- The date and time the issue occurred.