Why am I not receiving my verification email?

Check Your Email Settings and Folders

• Look in your spam, junk, and promotions folders, it’s common for automated emails to be routed there.
• Set your email inbox to display all tabs or categories to avoid missing important messages.
• Add noreply@email.hoyoverse.com to your contacts or safe sender list to prevent future delivery issues.

Verify the Email Address Entered

• Double-check for typos or incorrect characters in your entered email address.
• Make sure you’re checking the right email account if you have multiple addresses.

Wait and Resend the Verification Email

• Delivery can be delayed by up to 10 minutes; wait a short time before resending.
• Use the “Resend” button in your HoYoverse account portal if the email hasn’t arrived.
• Limit resends to avoid triggering email filters that could block repeated messages.

Need More Help?

If none of the steps resolve the issue, please reach out to HoYoverse Support with your account details for personalized assistance. You can contact us through:

1. The in-game Help Center

2. The HoYoverse Help Center to submit tickets

3. Email:

   1. HoYoverse Pass: support_os@hoyoverse.com

   2. Honkai lmpact 3rd: honkai3rd_global@hoyoverse.com

   3. Genshin lmpact: genshin_cs@hoyoverse.com

   4. Tears of Themis: totcs_glb@hoyoverse.com

   5. Honkai: Star Rail: hsrcs_en@hoyoverse.com

   6. Zenless Zone Zero: zzzcs_en@hoyoverse.com

   7. HoYoLAB: hoyolab@hoyoverse.com